Never Accept an Incomplete or Inauthentic Apology
3 elements of a true apology and my extended response to one I find lacking
Not all are apologies are created equal. Some are offered reluctantly, some are partial admissions, and some turn the blame back on you.
An apologizer can easily fool you. So, be discerning when you decide whether or not to accept an apology. Take whatever time you need to think it through. Trust your gut.
I recently received an apology that I intuitively found lacking. It prompted me to explore what constitutes a true apology. This is what I discovered.
In her Psychology Today article, The Power of Apology, author Beverly Engel states a meaningful apology should include these three elements:
- Regret
- Responsibility
- Remedy
All these elements are indeed important in an apology.
But an apology can contain all three and still not be satisfactory if it is insincere or incomplete. A person must take full responsibility for an apology to be meaningful. If the words used in an apology are vague or ambiguous, it doesn’t necessarily express true regret.
